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Returns

Thinking of returning an item to Direct Flues?

Here is what you need to do:

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5. Click here to download the Returns form.

Please note:

  • Unwanted items are returned at your own cost.
  • We reserve the right to reduce the value of any refund should the items be damaged or are returned late to us.
  • The following items are not eligible for return:
    • Flexible flue liners (for solid fuel or gas) – these have been cut to length for your order/s.
    • Any items customised to your specific requirements (e.g. lead slates, powder coated twin wall - except 6 inch).
    • Items ordered specifically for you by Direct Flues e.g. multiples of non-stock items.
We stock Twin wall flue systems, Flue liner and Flue installation products from Trusted UK and European manufacturers
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Our commitment

We pride ourselves on our customer service and aim to get our flexible flue liners and flue liner accessories to you quickly, which is why we keep products in stock.

We welcome trade and retail customers and deliver nationwide from our Nottingham base, East Midlands. Free delivery on most orders.