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Direct Flues money back guarantee

money back guarantee

You have the right to cancel your contract with Direct Flues at any time up to 30 days after your order date.

To cancel your contract in this time frame you must notify us in writing, either by post or by e-mail.

You will be responsible for any charges related to returning the goods to Direct Flues.

Items should arrive at Direct Flues no later than 14 days after you informed us of your intention to return them. Items should be unused, unmarked, in the original packaging and in an unmodified condition.

You will be credited for the goods within 14 days of Direct Flues receiving the returned items.


  • Unwanted items are returned at your own cost.
  • We reserve the right to reduce the value of any refund should the items be damaged or are returned late to us.
  • The following items are not eligible for return:
    • Flexible flue liners (for solid fuel or gas) – these have been cut to length for your order/s.
    • Any items customised to your specific requirements (e.g. lead slates, powder coated twin wall - except 6 inch).
    • Items ordered specifically for you by Direct Flues e.g. multiples of non-stock items.

Our commitment

We pride ourselves on our customer service and aim to get our flexible flue liners and flue liner accessories to you quickly, which is why we keep products in stock.

We welcome trade and retail customers and deliver nationwide from our Nottingham base, East Midlands. Free delivery on most orders.